Returns, refunds and cancellations

• Cancel any time before it ships for a full refund.
• Unopened, sealed items can be returned within 30 days.
• For hygiene reasons, opened intimate products cannot be returned — this is standard across the industry and applies to every retailer of these goods.
• Anything faulty, damaged or wrong is replaced or refunded in full, including postage, opened or not.

If your order has not shipped yet, message us from your order page and we will cancel it and refund you in full. You can open your order from the tracking page with your order number.

Once an order has shipped it cannot be cancelled, but the return rules below still apply.

Unopened, sealed items

Returnable within 30 days of delivery, in original packaging with any seal intact.

Lingerie and apparel

Returnable within 30 days if unworn, unwashed, and with hygiene liners and tags still attached.

Faulty or damaged items

Always covered, opened or not. Tell us within 30 days of delivery and we will replace or refund in full, including postage both ways.

Wrong item sent

Entirely our mistake. We cover return postage and send the right item or refund you, whichever you prefer.

Once the seal is broken on an intimate product we cannot resell it, and we will not resell it. For your safety and everyone else's, the following are final sale unless faulty:

• Any toy, massager or intimate device that has been opened or used
• Lubricants, oils and creams once opened
• Lingerie or apparel that has been worn, washed, or has the hygiene liner removed
• Anything returned without its original packaging

“Faulty” means a manufacturing defect — not that a product turned out not to suit you.

1. Open your order from the tracking page and message us, or email support@deltaafterdark.com. Include your order number and what is wrong.
2. We will reply with a return address and instructions. Please do not send anything back before that — unannounced returns are hard to match to an order.
3. Pack the item as it arrived and send it with a tracked service. Keep the tracking number until your refund lands.

Once your return arrives and we have checked it, we refund to the original payment method within 5 business days. How quickly it appears after that is up to your bank — usually a few days.

Refunds cover the price you paid for the item. Original shipping is refunded when the return is our fault (faulty, damaged, or wrong item) and when you cancel before dispatch. Return postage is yours to cover on a change-of-mind return, and ours when something was wrong with the order.

Shipping is a flat $6.99, free on orders over $75. All prices and refunds are in US dollars (USD).

If a parcel has not arrived, arrives damaged, or you think you have been charged incorrectly, contact us before contacting your bank. We would far rather fix it directly and quickly — reach us at support@deltaafterdark.com or through the message thread on your order.

Full details of how to reach us are on the contact page.